NAGTAD Resources for Members Only
NAGTAD Trainers' Favorite Training Sessions
Rob Virts from Montana: “Stress Management. This gives me a break from the normal everyday job duties that are retirement related and gives me a chance to teach a class that I love to teach and participants regularly request.”
Katy Cove from Kentucky: “I like teaching the Leadership III class based on Kouze and Posner’s Leadrship Challenge. It ties all the other training together. The participants who are managers really begin to see how to use the tools”
Jane Bozarth from North Carolina :
- NC Certified Training Specialist Course — enjoy seeing trainers develop
- Any Live-Online Sessions – broader audience, great technology, very inclusive
Tracy Connelly from Delaware: “I like the class Growing into Leadership because it shares leadership skills BEFORE employees are actually in leadership positions (keeps them from making the mistakes I made when I was a new leader!). I also like new employee orientation so I can meet the new people.”
Jody Zauha from Idaho has several favorites:
- Performance Management as a Process:
2 days; cost: free. It gives practical tips and advice to managers and supervisors. People leave feeling they have tools. I have created an online training program that mirrors this 2-day classroom training.
- Performance Management Online:
this is a 6-8 hour online course that mirrors the 2-day classroom instruction. Employees request a password to access the program. Free.
- Behavioral Interviewing:
Hiring for the Right Stuff : ½ day; cost: free. It is a practical application training program that gives managers, supervisors, and hiring board members tools for creating questions that are relevant to the position and that get beyond the applicant’s ‘image’ and into their actual skills and experience. Feedback is very positive.
- Coaching Skills for Managers:
2 days; cost $180/person. Managers and supervisors leave know what coaching employees means. They learn where they already have coaching skills and where they want to add new skills. They practice their skills using an eight -step model and case studies in small groups. People leave with new tools. Feedback is very positive.
- Team Building:
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this is for small teams of 4-12 people; cost: free. The training is 1-1.5 hours in length and occurs over a period of 1-2 years, depending on the group. I can actually see teams begin to function more productively.
- Stress Management:
This is a fun, broad-based audience class. It is usually 1.5 hours in length, but can be 3.5 hours; cost: free. I use 1 of 2 Loretta LaRoche videos. The focus is on gaining perspective and getting back in charge of your stress. I like to see people relax and laugh.
- Customer Service as an Organizational Initiative:
This 2 day, four-part series focuses on making customer service an integral part of how an agency does its business; cost: free. This series has one unit that is directed to the agency decision makers; outcomes from this unit set the focus for the remaining three units. The remaining units are intended for all levels. When this training is done well, it can serve as an organizational development tool, surfacing issues that the organization can choose to deal with as ‘next steps’.
- Administrative Professionals Conference:
This annual event is coordinated by us and/or taught by some of our trainers. It is an opportunity to provide recognition and appreciation to administrative support staff across the state; it is tied into the national Administrative Professionals Week in April. This event has been hugely successful with very high enrollment. Cost: free. Length: ½ day to two days in length, depending on geographic location.
Ted Ball from Louisiana offers these:
- Developing a Motivated Workgroup (excellent course on performance as a function of ability & motivation – avoiding the usual ‘memorize Maslow’s Hierarchy’ or‘hit them with Herzberg’s Two-Factor’)
- Presentation Skills: Instructional Delivery (a train-the-trainer and train-the-nontrainer course on delivering presentations using a variety of media, with specifics on the correct ways to use various visual media and on handling small-group training classes)
- Managing & Improving Work Processes (process identification, process mapping, process improvement … all in a fun class)
- Building Effective Teams – 3 modules (from communication basics through the Myers-Briggs Type Indicator through managing teams at various levels of competency & maturity)
- Problem Solving & Decision Making (great companion class to the Work Process class – very good stuff on problem definition, generating alternatives, evaluating alternatives with defined criteria, and implementing the chosen solution).
Penny Jamvold from Kansas : “Team dynamics and leadership. They both involve working effectively with others or inspiring and developing others. “
Laurette Burdyl from South Carolina has two:
- MBTI - Most people are interested in why they do things the way they do and this class opens minds to likenesses and differences
- Emotional Intelligence - a new class and relatively new concept that again offers participants insights into themselves and relationships
Kathy McNeill from Montana mentions the following:
- Male/Female Communication – it is a fun to see people’s reactions and share their experiences to the insights
- Essentials of Management 1 & 2 series – good management and leadership skills that really help participants
- MBTI – People are interested in their strengths and areas of growth and how they can work better with others that are different than they are.
- Effective Presentations – This 3-day course really gives people the confidence to do presentations and they learn that being video-taped is not worse than death.
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